Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

We are hiring!

Note: this vacancy is now closed.

Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?

We are currently recruiting for an Assessment and Guidance Team Assistant.   

Our Assessment and Guidance Team raise awareness, knowledge and understanding of our organisation with members of the public and the providers of public services.  The Assessment and Guidance Team Assistant plays a pivotal role as the first point of contact to the SPSO and our complaints process.  This involves handling incoming enquiry calls, providing relevant guidance and advice on how to make a complaint and information on the role of the SPSO.  Strong communication, administrative skills and an attention to detail are essential as the this role takes lead responsibility in setting up new complaints on SPSO’s complaint handling system.

Further details and how to apply can be found here. 

Updated: June 8, 2022