Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

We are hiring!

Please note that this vacancy is now closed.

Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?

We are currently recruiting for an Improvement, Standards and Engagement Reviewing Officer (Child-Friendly). 

Working as part of a small team with the Head of Improvement, Standards and Engagement, you will be responsible for leading and developing SPSO’s approach to child friendly model complaints handling procedures.

Further details and how to apply can be found here. 

Updated: February 10, 2022