Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Strategic Plan 2024-2028 published

We laid our Strategic Plan 2024-2028 (PDF, 1.1MB) before the Scottish Parliament on Tuesday 2 April 2024.

The plan, driven by our key values, sets out our priorities and approach for the next four years. 

"The next four years will continue to be unsettled and demanding for all of Scottish public services, including the SPSO. While my powers and duties are set out in legislation, I and my team recognise that we not only have a critical role in the oversight of Scottish public services, but also that as a Parliamentary office holder, funded by the public purse, SPSO is part of that wider environment.

I and my team remain deeply committed to our values and ensuring that we contribute actively and positively to the wider rights-based approach to public service delivery.” 

Rosemary Agnew 
Scottish Public Services Ombudsman

Downloads

Updated: April 3, 2024