Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

SPSO Strategic Plan 2024-2028 consultation open

Our consultation on the draft SPSO Strategic Plan 2024—2028 (PDF, 1.2MB) is now open.

The plan, driven by our key values, sets out our priorities and approach for the next four years.

“I and my team remain deeply committed to our values and ensuring that we contribute actively and positively to the wider rights-based approach to public service delivery.” 

Rosemary Agnew 
Scottish Public Services Ombudsman

We invite comments, from individuals and organisations, about all aspects of the draft plan. You can provide comments online by using our online consultation response form. Alternatively, you can download a word version of the form below and email your response to ise-communications@spso.gov.scot. 

The consultation is now closed.

Downloads

Updated: March 19, 2024