Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

SPSO Strategic Plan 2018-2020: Putting People at the Heart of Public Services

Today SPSO laid a revised strategic plan for 2018-2020 before the Scottish Parliament. The strategic plan is called “Putting People at the Heart of Public Services” and it sets out the Ombudsman’s vision for the delivery of her functions, focusing on people and public sector improvement.

You can read the responses to our consultation on this plan elsewhere on our website.

The plan as laid before Parliament is now available to read in full (PDF, 1.59MB).

SPSO Strategic Plan 2018-2020 Laying Letter - 22 March 2018 (PDF, 55KB)

Updated: December 3, 2018