The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
We have published our report on the findings from our 2015-16 Customer Satisfaction Survey. It explains how and why we developed the survey, what people told us about our service and the recommendations we made in light of their feedback.
Read the report below.
Updated: July 23, 2018