Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

SPSO Conference 2020

SPSO Complaints Improvement Conference

Tuesday 25 February 2020, Tynecastle Park

Our next complaints improvement conference is now available to book!  The conference will focus on the recent review of the model Complaints Handling Procedure and best practice in complaint handling – especially learning from complaints.  There will be a mixture of presentations and workshops around the following themes:

  • Supporting staff who are the subject of a complaint
  • Resolution skills
  • Encouraging positive behaviour (including the use of social media)

Please see our webpage for more information and details on how to book a place. 

Updated: December 2, 2019