Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

SPSO Annual Statistics

We have today published our 2017-18 Annual Statistics. These detail the enquiries and complaints we received and determined in the past year.

We gave advice, support and provided signposting on 904 enquiries.

3,452 complaints were decided following detailed consideration pre-investigation.

We fully investigated 734 complaints.

The overall rate of upheld complaints increased to 58.8% this year from 54% last year.

We made 1,696 recommendations for redress and improvement to public service, up from 1,379 last year.

The full statistics are available to read now.

Updated: July 23, 2018