Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Social work update October 2016

Changes to social work complaints handling

Following a Scottish Government review of social work complaints, the complaints system will change from 1 April 2017.

The October 2016 update is the first in a series of bulletins about the changes to the social work procedure.

It  includes information on:

  • the new complaints procedure;
  • our professional judgement powers and how we will consider professional judgement;
  • the transitional period;
  • priorities in the coming months.

 

You can download October's bulletin (PDF, 147KB) or read the bulletin online.

If you would like to find out more or subscribe to the bulletin, please send an email to SCSA@spso.org.uk

Related documents
SPSO Social Work Bulletin October 2016

Updated: December 3, 2018