Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Sharing Intelligence for Health and Care Group annual report published

SPSO is a member of Healthcare Improvement Scotland's Sharing Intelligence for Health and Care Group (SIHCG).

Today we are pleased to share the annual report of the group's work in 2019-20, on behalf of Healthcare Improvement Scotland. This is the fifth annual report from the group.

The report summarises key points about the work carried out by the group between April 2019 and March 2020 – a time period that largely predates the COVID-19 pandemic in Scotland. It describes how the group works, and also what it learned from – and how it responded to – the intelligence it looked at. Health and care systems are currently in the process of restarting many services, and the COVID-19 pandemic will continue to impact on front line services for a considerable time to come. Given this context, the report also explains what the Sharing Intelligence for Health & Care Group is doing in 2020–21, including some key messages about our work and intelligence sharing during the COVID-19 pandemic.


Updated: November 24, 2020