Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Scottish Parliament nominates new Ombudsman

Today, Tuesday 1 April 2025, the Scottish Parliament agreed the Scottish Parliamentary Corporate Body’s (SPBC) recommendation, that Paul McFadden be appointed Scotland’s fourth Public Services Ombudsman. 

Rosemary Agnew, the current Ombudsman’s, eight-year term ends on 30 April 2025. In the interim until Paul takes up office, Andrew Crawford, a member of the SPSO Senior Leadership Team, will be appointed as the Interim Ombudsman from 1 May 2025. 

Rosemary Agnew said; 

“Congratulations to Paul McFadden. I welcome the announcement and the interim arrangements, as this will ensure there is no break or dip in service for our service users - complainants, whistleblowers, applicants to the Scottish Welfare Fund, and public bodies.”

Updated: April 1, 2025