Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

New Self-Isolation Support Grant independent reviews

Our Scottish Welfare Fund service is now also offering independent reviews of the newly available Self-Isolation Support Grants.

As of 12 October 2020, the Scottish Government have introduced a new type of crisis grant to assist those who are self-isolating during the COVID-19 pandemic, while in employment and on low incomes. Those who are eligible will receive a Self-Isolation Support Grant of £500 to alleviate any financial hardship caused due to being asked to self-isolate. Applications will be handled by Scottish Welfare Fund teams within councils.

If applicants are unhappy with the decision they have received from their local council, and have been through the council’s first tier review process, they can then apply to the Scottish Welfare Fund review service at the Scottish Public Services Ombudsman (SPSO) for an independent review of the council decision.  


Updated: October 14, 2020