Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Making the Most of Complaints: SPSO Conference 2017

We will be holding our 2017 Learning and Improvement Conference on 15 March in Edinburgh.

The conference will provide:

  • tools to help your organisation benefit from complaints;
  • real-life examples of how complaints have improved council, health and housing services; and
  • speakers from SPSO, public bodies, academics and regulators.

Visit the Valuing Complaints website to find out more or book a place.

 

Updated: December 3, 2018