Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

INWO training courses launch

The National Whistleblowing Standards (the Standards) come into force in Scotland on 1 April 2021, and the Scottish Public Services Ombudsman, Rosemary Agnew, is taking up the role of the Independent National Whistleblowing Officer (INWO).

Scottish NHS organisations and contractors need to prepare their staff for these changes. To help with this, the INWO has developed training on the Standards. There are two learning programmes available:

  • One programme is for staff who need an overview 
  • The other programme is for managers and more in-depth. This reflects their extra responsibilities for responding to concerns raised under the Standards.

The programmes are hosted on NHS Education Scotland’s Turas website. A certificate is available on completion of each learning programme.

Further information about the National Whistleblowing Standards and the Independent National Whistleblowing Officer service is available on the INWO website.

If you have any questions about the training please contact the team at INWO@spso.gov.scot.


Updated: January 5, 2021