Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Invitation to tender - soft phone telephony system

Please note that this invitation to tender is now closed.

We are inviting tenders for the provision of soft phone telephony services. The successful contracts from this invitation to tender will:

  • commence on Monday 1 April 2024 for an initial period of 2 years, with the option to renew for a further 3 years
  • be provided by a single supplier
  • meet the Living Wage standard
  • share our commitment to achieving net zero by 2030 and supporting our environmental sustainability

The deadline for submissions is 17:00 on Friday 9 February 2024. Any response received after that time will not be considered further.

Full details are available in the invitation to tender document (PDF, 295KB).

Updated: February 9, 2024