Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Invitation to tender for website hosting and development services

Note: This tender invitation is now closed.

The Ombudsman is inviting tenders for the provision of web hosting, web support and development services. 

The provider will work closely with the Engagement and Communications team to ensure that the objective of raising informed awareness of the SPSO service and sharing the learnings from SPSO’s findings is fulfilled.

The successful contract from this invitation to tender will:

  • commence on 1 September 2025 for an initial 2-year period, with the option to renew for a further 3 years
  • be provided by a single supplier
  • meet the Living Wage standard
  • share our commitment to achieving net zero by 2030 and supporting our environmental sustainability

Deadline for submissions is 17:00 Friday 30 May 2025.

More information and details on how to submit are available in the tender invitation.

Updated: June 6, 2025