Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Invitation to tender for cleaning services

The Ombudsman is inviting tenders for the provision of cleaning services for the office spaces in Bridgeside House, occupied by:

  • Scottish Public Services Ombudsman (SPSO)
  • Scottish Commissioner for Human Rights (SHRC)
  • Children and Young People's Commissioner Scotland (CYPCS)
  • Scottish Biometrics Commission (SBC)
  • Patient Safety Commissioner for Scotland (PSCS)

The successful contract from this invitation to tender will:

  • commence on Monday 31 August 2026 for an initial period of twelve months, with the option to renew annually for a further 2 years,
  • be provided by a single supplier
  • meet the Living Wage standard
  • meet our environmental policy of being fragrance-free and allergen-free.  All cleaning products should meet these requirements while maintaining a clean hygienic environment. 
  • share our commitment to achieving net zero by 2030 and supporting our environmental sustainability including recycling and waste removal.

Deadline for submission: 17:00 Friday 26 June 2026

Any questions or requests for clarification may be emailed to the Building Coordinator at Neil.Dewar@spso.gov.scot in good time to meet the submission deadline.  Your email must be clearly titled ‘ENQUIRY about Cleaning Services Tender’.

Updated: May 18, 2026