Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Invitation to Tender - Cleaner Services

The Ombudsman is inviting tenders for the provision of cleaning services for the Scottish Public Services Ombudsman (SPSO), and on behalf of the Scottish Commissioner for Human Rights (SHRC) and the Children and Young People's Commissioner Scotland (CYPCS)

The deadline for submissions is 5pm on Monday 5 November 2018. Any response received after that time will not be considered further.

Any questions or requests for clarification may be emailed to stacy.forsyth@spso.gsi.gov.uk no later than Monday 29 October 2018. Your email must be clearly titled "ENQUIRY about Cleaning Services Tender".

Full details of the invitation to tender, including the response template, are available now (Word Document, 2.4MB).

Updated: November 30, 2018