Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Independent National Whistleblowing Officer update

We have been progressing our work with the Scottish Government to give us powers to look at whistleblowing concerns in the NHS in Scotland.  The Scottish Government has now sent the draft legislation to the Parliament for further scrutiny.  Alongside the draft order, SPSO has provided the Parliament’s Health and Sport Committee with the final draft of our National Whistleblowing Standards. 

Please see our full update for more information.  This includes a link to the final draft Standards and a summary of our consultation responses.

 

Updated: October 30, 2019