Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Customer Service Standards Survey

We are currently reviewing our Customer Service Standards, aiming to improve the way we serve the public. The standards are being updated to better reflect the needs of customers and enhance our performance monitoring.

A draft of the revised Customer Service Standards is now available for public consultation, and we are inviting feedback to help ensure the final version truly meets the needs of our users.

We encourage all stakeholders to share their views on the proposed changes. Your input will play a vital role in shaping service standards that work for everyone.

Take the survey

The survey will close on Monday 12 May 2025.

Related documents
Draft Customer Service Standards for consultation

Updated: April 14, 2025