Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

COVID-19 update

Please note the information in this news item is historic and no longer applies.

Following Scottish Government guidance, we are operating under hybrid working arrangements. This allows us to continue delivering our service as normal, while helping to reduce the risk of COVID-19 transmission across the wider community.

The impacts on our service as a result of the pandemic have been significant, and unfortunately there continues to be unprecedented delays in our ability to continue delivering our services to the timescales and levels we normally do. For more information please see our detailed information on delays.

We continue to closely follow the advice issued by the Scottish Government and Health Protection Scotland.

Further information

Please read additional detailed information 

 

Updated: May 14, 2024