Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Consultation on Draft Child Friendly Complaints Handling Principles

Note this consultation is now closed.

Our consultation on the draft Child Friendly Complaints Handling Principles is now open, and we are accepting responses until 1 March 2024. The purpose of this consultation is to gather responses on the current drafts, to ensure they are clearly communicated and easy to understand. This consultation is also a legal requirement, as we will be looking to amend our Statement of Principles to include the Child Friendly Complaints Handling Principles in the next few months, following parliamentary approval. 

The consultation is open to all, but we are particularly looking for responses from:

  • Anyone under 18
  • Anyone with caring responsibilities for someone under 18
  • Public services and third sector organisations who work with people under 18 or have an interest in promoting their rights 

The consultation questionnaire only takes about 10 minutes to complete. It can be found here: Consultation on Child Friendly Complaints Handling Principles

Alternatively, you can download and complete a word version of the consultation (Word, 30.4KB) and submit this to ISE-CSA@spso.gov.scot.

Updated: June 17, 2024