The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
The Improvement Service (IS, the national improvement agency for local government in Scotland) and SPSO have revised and updated a complaints briefing note for elected members. The briefing note emphasises how complaints should be used to identify concerns with service design and delivery, and support improvements. It includes a 10-point checklist of essential questions.
To download the elected member briefing note, visit the Elected Member Guidance and Briefings page of the IS website.
Updated: December 3, 2018