Local authorities are required to report on their complaint handling performance on an annual basis. Their reports must include performance statistics showing the volume and type of complaints and details such as the time taken to investigate a complaint and the stage at which complaints are resolved.
Below you will find a list of each local authority area in Scotland and a link to their annual complaints reports.
- Aberdeen City Council (link is external)
- Aberdeenshire Council (link is external)
- Angus Council (contact local authority directly)
- Argyll and Bute Council (link is external)
- The City of Edinburgh Council (link is external)
- Clackmannanshire Council (link is external)
- Comhairle nan Eilean Siar (link is external)
- Dumfries and Galloway Council (link is external)
- Dundee City Council (link is external)
- East Ayrshire Council (link is external)
- East Dunbartonshire Council (contact local authority directly)
- East Lothian Council (link is external)
- East Renfrewshire Council (link is external)
- Falkirk Council (link is external)
- Fife Council
- Glasgow City Council (link is external)
- The Highland Council (link is external)
- Inverclyde Council (link is external)
- Midlothian Council (link is external)
- Moray Council (link is external)
- North Ayrshire Council (link is external)
- North Lanarkshire Council (link is external)
- Orkney Islands Council (link is external)
- Perth and Kinross Council (link is external)
- Renfrewshire Council (link is external)
- Scottish Borders Council (link is external)
- Shetland Islands Council (link is external)
- South Ayrshire Council (link is external)
- South Lanarkshire Council (link is external)
- Stirling Council (link is external)
- West Dunbartonshire Council (link is external)
- West Lothian Council