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Decision Report 202501408

  • Case ref:
    202501408
  • Date:
    March 2026
  • Body:
    Albyn Housing Society Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Resolved, no recommendations
  • Subject:
    Neighbour disputes and anti-social behaviour

Summary

C complained about how the association had responded to reports of antisocial behaviour and remained dissatisfied at the conclusion of the association's complaint procedure. C sought an acknowledgement of failings, an apology and steps to be taken to ensure the association's handling of reports of antisocial behaviour was improved.

The association agreed to provide an acknowledgement and apology and had undertaken action to improve their handling of reports of antisocial behaviour. Therefore, we closed the complaint as resolved.

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Updated: March 18, 2026