Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Report 202407128

  • Case ref:
    202407128
  • Date:
    December 2025
  • Body:
    Edinburgh Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Resolved, no recommendations
  • Subject:
    Clinical treatment / Diagnosis

Summary

C complained to us about the pressure damage care provided to their late parent (A).

We took independent advice from an appropriately qualified adviser and made some enquiries to the partnership. In response, the partnership offered an appropriate apology to C and explained improvement work they were doing in relation to this matter. C was happy with this outcome and we closed the complaint as resolved.

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Updated: December 17, 2025