Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision Report 202307268

  • Case ref:
    202307268
  • Date:
    July 2024
  • Body:
    West Lothian Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Resolved, no recommendations
  • Subject:
    Kinship care

Summary

C, a support and advocacy worker, complained on behalf of their client (A) regarding the partnership's decision not to backdate kinship care allowance. The partnership confirmed that they had reviewed matters in light of new Scottish Government guidance and would be willing to apologise to A and calculate the allowance due. C confirmed that this would resolve the complaint and we closed our investigation.

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Updated: July 24, 2024