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Decision Report 202007591

  • Case ref:
    202007591
  • Date:
    April 2023
  • Body:
    East Ayrshire Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Resolved, no recommendations
  • Subject:
    Clinical treatment / Diagnosis

Summary

C complained on behalf of their late parents (A) about the quality and management of home care provided to them by a third party organisation acting for the partnership. In response, the partnership highlighted a number of implemented and planned changes to the policy/procedure and provision of care.

The most significant of these was a move from a mixed model of care provision, i.e. partly in house and partly external independent care providers, to a fully internal model for all people who do not choose a particular care provider (under self-directed support) to deliver their care needs. This move will be ongoing through 2023/24.

The partnership’s response was discussed with C, who agreed that the changes resolved their concerns. The complaint was closed as resolved.

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Updated: April 19, 2023