Monday 19 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision Report 201911779

  • Case ref:
    201911779
  • Date:
    November 2021
  • Body:
    Comhairle nan Eilean Siar
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    assessments / self-directed support

Summary

C, a support and advocacy worker, complained on behalf of the late A and their family. A had complex care needs and lived at home. C complained that the council failed to deliver an appropriate care plan to meet A's assessed and eligible needs.

We took independent advice from a social worker. We found that the council took reasonable action to assess A's care needs, in line with relevant guidance and policies. We considered that the council took reasonable action to deliver a care plan to meet A's needs. Therefore, we did not uphold the complaint.

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Updated: November 17, 2021