Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201809055

  • Case ref:
    201809055
  • Date:
    October 2020
  • Body:
    Glasgow City Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    care in the community

Summary

C complained on behalf of their adult child (A), who has complex care needs and lives with C, about the care and treatment A received from the partnership.

C said that the partnership failed to carry out a reasonable support needs assessment for A and that they failed to prepare an appropriate outcome-based support plan.

We took independent advice from a social worker. We found that the action taken by the partnership in preparing the support needs assessment and outcome-based support plan was reasonable, and it was in line with relevant guidance and policies. We did not uphold the complaint.

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Updated: October 21, 2020