Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201905223

  • Case ref:
    201905223
  • Date:
    November 2020
  • Body:
    Glasgow City Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

C complained about the care and treatment they received in hospital.

We took independent advice from a consultant psychiatrist. We found that treatment was in line with recognised clinical practice. There were records of C’s medication being reviewed and altered on a number of occasions. There was also written evidence that a discharge plan was in place and discussed with C, although no specific discharge date had been set. We did not uphold C's complaint.

Updated: November 18, 2020