Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201808763

  • Case ref:
    201808763
  • Date:
    June 2020
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    behaviour related programmes (including access to)

Summary

C complained on behalf of their spouse (A) regarding the lack of support the Scottish Prison Service (SPS) provided in relation to assisting A to participate in an offending management course, specifically that they needed a translator to assist them. During our investigation, SPS apologised to A for the delay in matters related to their management. A was reassessed and a decision was taken that they did not require to complete the course. C then withdrew the complaint.

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Updated: June 17, 2020