Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201804105

  • Case ref:
    201804105
  • Date:
    October 2019
  • Body:
    North Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    primary school

Summary

Mr C complained that the council did not reasonably respond to reports of bullying against his child (Child A).

We found that the school had appropriately followed both their own, and the council's anti-bullying policy in approaching the issues raised by Mr C. Therefore, we did not uphold the complaint.

Related reading

Updated: October 23, 2019