Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201804025

  • Case ref:
    201804025
  • Date:
    May 2019
  • Body:
    Edinburgh Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Ms C complained about the treatment she received from the partnership in response to pain in her right thigh. Ms C had previously underwent a total left hip replacement. After the surgery Ms C attended a physiotherapy (the treatment of disease, injury or deformity using physical methods such as massage, heat treatment, and exercise) appointment due to pain in her right thigh. While Ms C was carrying out the exercises recommended by the physiotherapist, she experienced pain and a tearing sensation on her operated on side. Ms C said that it was unreasonable to have prescribed those exercises so soon after her operation. Ms C said she was not provided with the appropriate advice or precautions to follow.

We took independent medical advice from a consultant vascular surgeon (a clinician who treats disorders of the circulatory system). We found that the exercises prescribed to Ms C were reasonable and found no failings in the treatment offered. There was a record that appropriate precautionary guidance was provided to Ms C. Therefore, we did not uphold Ms C's complaint.

Updated: May 22, 2019