Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201707713

  • Case ref:
    201707713
  • Date:
    May 2019
  • Body:
    Inverclyde Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    record keeping

Summary

Mr C, an MP, complained on behalf of his constituent (Ms A) that the partnership mishandled a complaint Ms A made to them about incorrect information in her medical records.

We found that, while the error concerned was extremely serious, it was clear that the partnership had admitted the error, amended the record and made a very sincere and full apology to Ms A. They had also put in place new checking procedures to prevent the same mistake occurring again. We found that there was no evidence to suggest that the partnership's approach to Ms A's complaint was unreasonable. Therefore, we did not uphold Mr C's complaint.

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Updated: May 22, 2019