Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201803425

  • Case ref:
    201803425
  • Date:
    January 2019
  • Body:
    Dumfries and Galloway NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C complained about the care and treatment he received at Dumfries and Galloway Royal Infirmary. Mr C received an injection into his hip for pain relief but the needle was placed in the wrong place causing Mr A pain. Another consultant had to remove the needle and gave a further injection in another place. Mr C said that he continues to suffer pain from the procedure and that he had been unable to return to work.

We took independent advice from an orthopaedic consultant (a specialist in the treatment of diseases and injuries of the musculoskeletal system). We found that adequate consent had been obtained from Mr C and that he was advised of the potential risks and the possibility that the procedure may not be successful. We noted that Mr C had suffered a rare but recognised complication of the procedure. The supervising consultant had to take over when difficulties were encountered and this is normal practice. Therefore, we did not uphold Mr C's complaint.

Related reading

Updated: January 23, 2019