Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201707741

  • Case ref:
    201707741
  • Date:
    April 2019
  • Body:
    The Highland Council
  • Sector:
    Local Government
  • Outcome:
    Some upheld, no recommendations
  • Subject:
    handling of application (complaints by opponents)

Summary

Mrs C complained that the council failed to handle a planning application reasonably and failed to handle her complaint appropriately.

We took independent advice from a planning adviser. We found that the council had met their statutory obligations to make information about the application publicly available and had reasonably exercised their professional judgement in assessing the application. We found that the council's actions were reasonable and did not uphold this part of Mrs C's complaint.

In relation to the handling of Mrs C's complaint, we found that there was an inconsistency in the report on the planning application which had not been identified by the council's complaint investigation. We upheld this part of Mrs C's complaint and provided feedback to the council. However, we noted that this error did not make a substantive difference to the outcome of Mrs C's complaint.

Related reading

Updated: April 17, 2019