Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201707564

  • Case ref:
    201707564
  • Date:
    April 2019
  • Body:
    Glasgow City Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    continuing care

Summary

Mr C complained on behalf of his mother (Ms A) about the partnership's decision to discharge Ms A from hospital based care and into a care home.

We took independent medical advice. We found that the partnership had followed Scottish Government guidance in both reaching their decision, and in processing Mr C's appeal of that decision. We did not uphold the complaint.

Related reading

Updated: April 17, 2019