Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201706120

  • Case ref:
    201706120
  • Date:
    September 2018
  • Body:
    Blue Business Water Ltd
  • Sector:
    Water
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    communication / consultation

Summary

Mr C complained that Blue Business Water had failed to investigate his complaint adequately.

We found that Mr C had been given incorrect advice by Blue Business Water staff, leading to some confusion on the part of Mr C about monies he was due to pay to Scottish Water. However, we found that Blue Business Water had admitted this error and had made an offer of compensation. On balance, we considered that Blue Business Water's investigation of Mr C's complaint had been reasonable, and we did not uphold the complaint.

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Updated: December 2, 2018