Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201800070

  • Case ref:
    201800070
  • Date:
    October 2018
  • Body:
    Aberdeen City Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    handling of application (complaints by opponents)

Summary

Mr C complained about the council's handling of a planning application. He complained that the council had not ensured that there was accurate information to determine the application, that they had not considered the appropriate landscape policy, that they did not require additional public consultation after a change and did not ensure that the applicant adhered to planning conditions.

We took independent advice from a planning adviser. We found that the council had accurate information to determine the application and had considered the appropriate landscape policy. Councils can exercise their own judgement when deciding whether additional public consultation is required. The council also have discretion on how to respond to reports of breach of planning control. We found that the council provided a clear explanation of their actions in their complaint response. We did not uphold Mr C's complaints.

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Updated: December 2, 2018