Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201705851

  • Case ref:
    201705851
  • Date:
    November 2018
  • Body:
    Glasgow City Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C complained that his prison health centre failed to provide medication when requested. He also complained about the responses to his complaints. During our investigation Mr C was liberated from prison. Mr C did not provide us with his post-liberation contact details. As we could not contact Mr C, we closed the file on his complaint.

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Updated: December 2, 2018