Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201704086

  • Case ref:
    201704086
  • Date:
    March 2018
  • Body:
    Scottish Prison Service
  • Sector:
    Scottish Government and Devolved Administration
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    complaints handling

Summary

Mr C complained that he had been unreasonably denied unescorted day release from prison. We found that Mr C's community access plan which was in place at the time of his request did not allow for unescorted community access. Therefore, we concluded that the decision to reject his request was reasonable. We did not uphold the complaint.

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Updated: December 2, 2018