Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201604984

  • Case ref:
    201604984
  • Date:
    February 2018
  • Body:
    Glasgow City Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    estate management, open space & environment work

Summary

Mr C was concerned that the council had not reasonably assessed whether the structural stability and provision of natural light to his house met the tolerable standard in terms of the Housing (Scotland) Act, and that the council had not reasonably considered whether to exercise powers under the Roads (Scotland) Act in relation to a footpath outside his home.

We found that no request for an assessment of tolerable standard had been made by Mr C, and did not uphold this complaint. We also found that the council had correctly concluded that the Roads (Scotland) Act did not apply to the footpath outside Mr C's house, as it had not been adopted by them and they were not responsible for its maintenance. We did not uphold this complaint.

Related reading

Updated: March 13, 2018