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Case ref:201803352
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Date:December 2018
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Body:A Medical Practice in the Greater Glasgow & Clyde NHS Board area
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Sector:Health
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Outcome:Not upheld, no recommendations
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Subject:clinical treatment / diagnosis
Summary
Ms C, an advice worker, complained on behalf of her client (Mr A) about the care provided to him by the practice. Mr A had repeatedly reported his concerns about stomach problems and when he was referred to hospital specialists they diagnosed that he had a stomach ulcer. Mr A felt that there was a delay in referring him to the hospital specialists.
We took independent medical advice from a GP. We found that the practice had appropriately assessed Mr A's reported stomach problems over a period of years, provided appropriate medication and referred Mr A to hospital specialists when his symptoms failed to resolve. There was no delay in the referral to the hospital specialists, and while initially the hospital specialists had diagnosed a stomach ulcer, there were also thoughts that Mr A's symptoms were related to his other health conditions. We did not uphold the complaint.