Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201802931

  • Case ref:
    201802931
  • Date:
    December 2018
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour disputes and anti-social behaviour

Summary

Ms C complained that the council had unreasonably responded to her reports of anti-social behaviour.

We found that the council responded to and investigated her reports of anti-social behaviour but found that the noise witnessed was everyday living noise, and therefore, was not something they could take formal action against. The council suggested mediation as an option to resolve the conflict. We noted that the council followed their process in responding to Ms C's complaints, with the exception of closing the cases in writing and categorising the complaints. The council made contact with Ms C after each report, were clear about potential outcomes, liaised with relevant agencies and investigated Ms C's reports of anti-social noise. Therefore, we did not uphold Ms C's complaint.

We did provide feedback to the council regarding closing cases in writing and categorising complaints.

Related reading

Updated: December 19, 2018