Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201700226

  • Case ref:
    201700226
  • Date:
    September 2017
  • Body:
    University of the West of Scotland
  • Sector:
    Universities
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    student discipline

Summary

Ms C complained that the university had unreasonably withdrawn her from her course because of poor attendance. She had been experiencing personal difficulties, which she had reported to her personal tutor. The tutor had not passed on this information to the relevant people, so her circumstances had not been taken into account before her studies were terminated.

After we became involved, the university offered Ms C a meeting to discuss the options available to enable her to continue her studies. Her complaint was therefore withdrawn.

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Updated: March 13, 2018