Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201603952

  • Case ref:
    201603952
  • Date:
    March 2017
  • Body:
    Heriot-Watt University
  • Sector:
    Universities
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    student discipline

Summary

Mr C complained about the university's response to allegations of plagiarism. In particular, he complained that the university had failed to follow procedures in the disciplinary process, and that they failed to follow procedures in relation to his academic appeal.

The university accepted that there had been failings and made a proposal for resolution, which Mr C was unhappy with.

The university agreed to re-open Mr C's complaint with a view to trying to reach a resolution, and Mr C was advised that he could bring his complaint to us in the event that he remained unhappy.

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Updated: March 13, 2018