Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201603886

  • Case ref:
    201603886
  • Date:
    March 2017
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C complained that the prison health centre unreasonably reduced his medication for nerve pain. He said the decision had affected his wellbeing and he wanted to have the dose increased.

The information available confirmed Mr C was reviewed and assessed by a number of clinicians and they did not feel there was any clinical need to increase his medication. We took independent medical advice. The adviser found that the health centre's decision appeared to be reasonable and in line with appropriate guidance. We therefore did not uphold Mr C's complaint.

Updated: March 13, 2018