Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201602355

  • Case ref:
    201602355
  • Date:
    March 2017
  • Body:
    Forth Valley College of Further and Higher Education
  • Sector:
    Colleges
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    admissions

Summary

Mrs C complained that the college did not offer her daughter (Ms A) a place on a course.

We found that when Ms A applied for the course, she was given a conditional offer. College staff assessed Ms A's performance and found that she failed to meet the offer conditions for the place on the course. College staff met with Ms A, at which time she agreed that her application for the course should be withdrawn and that she would consider applying for the following year after gaining more experience. Additionally, the college offered Ms A advice on how to do this. We therefore did not uphold Mrs C's complaint.

Related reading

Updated: March 13, 2018