Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201508394

  • Case ref:
    201508394
  • Date:
    March 2017
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C complained that he received inadequate care for problems with his testicles. He also said his complaints about this matter had not been responded to reasonably. The board said they had provided Mr C with a reasonable standard of care and treatment and responded to his complaints appropriately.

We took independent medical advice. We found that Mr C had been examined on a number of occasions by doctors at the prison health centre. The medical records showed that at each review, the appropriate action was taken in response to the doctors' findings. When a problem was identified with Mr C's testicles, he was referred for specialist review immediately.

We found there was no evidence that Mr C's care and treatment was not of a reasonable standard. We also found no evidence Mr C's complaints had not been responded to appropriately.

Related reading

Updated: March 13, 2018